kbazzi's Privacy Policy

1. Introduction and Scope

kbazzi is an online gaming and betting platform that provides services to users in Bangladesh. We firmly believe that the privacy of your personal information is a fundamental right. This privacy policy ("Policy") describes what information we collect when you use kbazzi's website, mobile platform, or any other service, how that information is used, and what steps we take to keep your information secure.

This policy applies to all users of kbazzi — from newly registered users to long-standing active members, it applies equally to everyone. By using our platform, you are considered to have given your consent to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

In this policy, "we", "our", or "kbazzi" refers to the organisation that operates the kbazzi platform. "You" or "user" refers to any person, registered or unregistered, who uses our services.

2. What Information We Collect

We may collect information about you in various ways. A detailed description of that information is provided below:

2.1 Registration and Account Information

When you open an account with kbazzi, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Mobile number
• Email address (where applicable)
• Preferred username and password (stored in encrypted form)
• Identity verification documents (national ID card or passport details — where required)

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket, or bank account numbers (full numbers are not stored)
• Transaction history and amounts
• Dates and times of withdrawals and deposits

2.3 Gaming Activity Information

To improve your platform experience, we store:

• Play history, betting details, and results
• Preferred game categories and provider information
• Session duration and activity types
• Bonus and promotion usage records

2.4 Device and Technical Information

When you use our platform, some information is collected automatically:

• IP address and geographic location (approximate)
• Device type, operating system, and browser version
• Time and date of access to the platform
• Page views, click patterns, and navigation data
• Referral URL (where you came from before reaching our site)

3. Use of Information

We use the information we collect only for the following legitimate purposes and for no other purpose:

• Account management: To verify, create, and keep your account secure.
• Service delivery: Gaming features, betting services, and processing deposits and withdrawals.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer support: To resolve your complaints and queries.
• Platform improvement: To improve service quality, user experience, and functionality.
• Relevant communications: To send important updates, bonus offers, and promotional information (subject to your consent).
• Responsible gaming: To monitor your gaming activity and identify and assist with problematic behaviour.
• Legal compliance: To comply with applicable laws and regulations.

We never sell your information to any third party. If you wish to opt out of our marketing communications, you can contact our support team at any time.

4. Disclosure and Sharing of Information

We handle your information with great care. Information may only be disclosed in the following limited circumstances:

4.1 Service Providers

To operate our business, we use certain trusted third-party services — such as payment gateway providers, technology infrastructure providers, and game software developers. These organisations only receive the information necessary to provide their specific services and are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

We may disclose information when required to comply with a court order, a lawful request from a law enforcement agency, or other legal obligations. In such circumstances, we will only disclose what is legally required.

4.3 Security and Fraud Prevention

Information may be shared with relevant authorities as necessary to detect and prevent fraudulent activity, money laundering, or other illegal activities.

We state clearly that we do not sell, rent, or transfer your personal information to any advertisers, data brokers, or unrelated third parties for commercial purposes.

5. Cookies and Tracking Technologies

Cookies are small data files stored in your browser. kbazzi uses cookies to improve your browsing experience and to keep the platform running smoothly.

5.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, verify security, and support core platform functionality. Disabling these will prevent the platform from working properly.
• Functional cookies: Help remember your preferences, language settings, and username.
• Analytical cookies: Help us improve our services by analysing website traffic and user behaviour.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, please note that disabling certain cookies may prevent some platform features from working properly. We do not use third-party advertising cookies.

6. Data Security Measures

To ensure the security of your information, kbazzi has implemented industry-standard technical and organisational measures:

• SSL encryption: All data transmitted between you and our servers is secured using SSL/TLS encryption technology.
• Password hashing: Your password is never stored in plain text — high-grade hashing algorithms are used.
• Two-factor authentication: The option to enable an additional layer of security on your account.
• Secure data centres: Our servers and data infrastructure are operated in secure, monitored environments.
• Access controls: Only authorised staff have access to information needed for their specific roles.
• Regular security audits: Our systems and processes are reviewed and tested on a regular basis.

Even so, it is not possible to guarantee that data transmission over the internet is completely secure. We ensure the highest level of protection within our means, but we also ask that you keep your password confidential and notify us immediately if you notice any suspicious activity.

7. Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account information: Retained for as long as the account remains active.
• Transaction records: For the period required under financial regulations and applicable law.
• Closed account information: For a defined period after account closure, as required by legal and regulatory obligations.
• Customer support records: For a reasonable period after the issue is resolved.

Once the defined retention period has ended, we securely delete your information or anonymise it in a way that makes it impossible to identify you.

8. Your Rights

As a kbazzi user, you have the following rights over your own information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: You can request that any inaccuracies in your information be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted (though complete deletion may not be possible where legal obligations exist).
• Right to restrict processing: In certain circumstances, you can request that processing of your information be limited.
• Right to data portability: You can request your personal information in a structured, readable format.
• Right to object: You can object to the processing of your information for specific purposes.
• Right to opt out of marketing: You can stop receiving promotional communications.

To exercise these rights, contact us via our 24/7 live chat or at [email protected]. We will respond to your request within a reasonable time.

9. Protection of Minors

kbazzi strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 and over only.

We verify age during the registration process and never knowingly collect information from anyone under 18. If we become aware that a person under 21 has created an account, that account will be suspended immediately and the associated information will be deleted.

Parents and guardians are requested — if you believe your minor child is using our platform, please contact us promptly.

10. Policy Changes

We may update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

For significant changes, we will notify you directly — by sending a message to your registered mobile number or via a notification when you log in to the platform. Continuing to use the platform after a policy update will be considered as your acceptance of the updated policy.

We recommend that you review this page regularly and stay informed of any changes. If you have any questions or concerns, please do not hesitate to contact us.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy and data protection team is always ready to assist you.

Visit our Responsible Gaming page to learn more about safe gaming. You can also check our FAQ section if you have further questions.